iD Mobile

Hi there, Im SIYABULELA, welcome to iD Mobile Customer Services. How can we help you today?

Welcome to iD Mobile Eric, you are through to Siphumle, Im just going to have a quick read through your chat history. Kindly just bear with me for a moment. whats is in the compliant 38249****, May I ask have you contacted your bank to ask why the payment to iD Mobile does not go through?I haven't heard from you for a while. Do you wish to continue our chat?yes twice, they accepted the payment twice, you did not complete the transaction, what technically went wrong, find out on the phone, the app and and online'm really sorry to hear that. I would be more than happy to look into this for you. Let's pass the security section, this will allow me to retrieve the status and information with regard to the account. May I ask if you are the account holder?i know the status, i need first line support may I ask if you are the account holder?yesMay I ask if you are the account holder?yes, twice now Thank you for confirming, can you please confirm the mobile number that is linked to the account in question? Thank you for providing your mobile number. Could you kindly confirm with a yes or no, if you know your customer service pin?Please refrain from submitting the PIN on this chat without the supported form.you are preventing me from making calls now, what the *** going onI'm sorry for that. I'll look into that.i need to pay now, why wont you take paymentsthis is serious, you taking away my services and you wont take payments, you better not of effected my credit rattings, or your going to hear from my lawyers could you kindly confirm with a yes or no, if you know your customer service pin?get me you manager now please, its too serious now, i totally unsatisfied, not on me, from months ago, i had thousands of email since then, try Thank you for confirming. Before we start, kindly fill out a quick form for security purposes. I'm about to send you the form on this chat, it will show as a link. You can click on the link to open the form. Once you have entered the information, click submit.i did that Perfectly! That matches our records. Thanks for taking the time to do this. What I'll do is I'll request a bill extension and the unbarring of your services. Yes until you resolve the compliants, i tried again to pay on the phone now, the same, we are having an issue. iwas given 20.00 credit when can i call my bank my family, my kids, and my lawyer. Your deny human rights where is the nearest ID mobile branch so i can cancel this contract due to your failure to provide a service or to take payments or any reasonable explanation of your company's failureI'm really sorry for that yes, I would like to offer the £20.00 credit on your account to as a closure to the complaint. Would that be acceptable do you mean by closure, my phone services are not working hello Please allow a maximum of 24 hours for your services to resume as I have sent an email to the back office team to delay payment on your account.I want this month's bill fully credited, i want to be contacted by email, text or phone concerning the reason why you refused to take payment 4 times today and why you canceled my services when there is an ongoing complaint. please have your manager respond I ask what does your bank say when you tell them that payment has failed to get through to iD Mobile?

Welcome to ID Mobile eric, you are through to Siyabulela, Im just going to have a quick read through your chat history. Kindly just bear with me for a moment.

yes, get me a manager, the last guy exited/cut me off

I sincerely appreciate your thoughtfulness and patience in allowing me to go through the chat history. I sincerely apologise for the difficulties and inconveniences you and your family have had to deal with. I need you to pass a security check before I can truly help you with any updates. Would you kindly confirm your ID cellphone number and whether you are the account holder with a yes or no?

yes, , don't know the code,

can i have a manager now please.

Thank you for confirming that you are the account holder and thank you for providing your mobile number. Could you kindly confirm with a yes or no, if you know your customer service pin? Please refrain from submitting the PIN on this chat without the supported form

read my chat , Thousands of email have passed since then

Thank you. Before start, kindly fill out a quick form for security purposes. I'm about to send you the form on this chat, it will show as a link. You can click on the link to open the form. Once you have entered the information, click submit.

i dont have that number, i said thati have done 4 times now!!!

your making it worse for me and you

Sorry, but some of the details you gave us dont match with what we have on file. I'll resend you the form now. Can you please try again?

My apologies as before I can assist you, I will need you to pass the security questions.

i passed 4 times already in the last 2 hours!!!

that's how there is a chat history!!

Excellent! That corresponds with our data. I appreciate you spending the time to do this.

Thank you very much. Kindly allow me three minutes to read through the tickets that are in your account.

manager now please, 3 times i have asked, you have ignored

Avoid ID Mobile at all costs. They have no customer service available, just chat and they will act like sloths with replying to any queries, then because they took so long you lose connection and have to start from the beginning all over again...an hour gone and you're still trying to resolve your issue.

ID Mobile have no payment reminders, you miss a payment by accident they put that straight on your credit score.

My score went down 120 points just because of a £32.99 missed bill, I get paid £5k a month after tax- I have no issues making payment.

This is not fair, but again no customer service available to help me rectify this utter violence on my credit score.

I'm putting this personal experience clear for all to see as all other networks EE, VODAFONE, O2, TESCO MOBILE, etc..all come with customer service- I guess they value their customers.

AVIOD ID MOBILE!!

IDMOBILE number 0745494**** customer number 2169**** account number 1240****

I received a final end of contract letter dated 06/06/2023 for the contract would finish on 27/06/23

I had no idea what the number referred to as it was not any of my contracts.

I discovered that a £15.00 Direct Debit mandate was in force since 28/06/21 that I did not have a corresponding phone relevant. I tried to use the online account to investigate but found that the account was closed circa November 2022.

Further investigation I found a Carphone Warehouse Invoice 26247**** advising transmission of a Multisim

(894420****70700****) that I cannot trace receiving.

I reported this to customer services but they could not look back further into the online account to ascertai if their were any usage for data text or phone.

I cancelled the direct debit from my Santander account but am still receiving Final bills amounting to £56.55

It is impossible to cancel the contract except to dial in on the phone that I do not have. or to contact via online account using email kenpaull@***.co.uk.

Hello

I HAVE RECENTLY RECEIVED A FINAL DEMAND LETTER NOTICE

This account I have cancelled a short while ago as it was missed, it was meant to be an upgrade on existing account

Mobile number 0774816****, instead a new plan was opened which I have never used.So I contacted you to close the plan as I wanted to keep my number (as above).I had no response so I tried again and again ignored, I tried live chat, still no resolution achieved so I cancelled my direct debit and received this letter on trying to pay using the payment line as instructed I could only pay to my current plan of number above.sSO IT SEEMS I HAVE NO WAY OF PAYING EVEN THOUGH I DONT THINK I SHOULD HAVE TO.This is exceedingly frustrating and time consuming when every avenue I try is blocked and there is no one to speak to.I HOPE THIS TIME I GET A RESPONSE ON NEXT STEPS

Many thanks

Mrs Angela Jones